About the role
You will be the main contact for a portfolio of business clients: running quarterly service reviews, handling renewals and contract changes, and growing each account.
What you will do
- Own relationships with a portfolio of clients
- Run regular service and account reviews
- Find upsell and cross-sell opportunities
- Manage renewals, quotes and contract changes
- Work with support and delivery teams on client issues
- Keep account plans and the CRM up to date
Minimum qualifications
- Bachelor's degree in Business, Management or a related field, or equivalent practical experience
- 4+ years managing accounts in IT or managed services
- A record of renewals and account growth (with figures and references)
- Ran quarterly business reviews with clients
- Daily CRM use (ERPNext, HubSpot or Salesforce)
- English at CEFR C1 or above (IELTS 7.0 or equivalent)
- Arabic at CEFR C1 or above, written and spoken
Expert knowledge
- Account planning: white-space analysis and stakeholder mapping
- Running quarterly business reviews with service data and roadmaps
- Contract renewals: pricing changes, notice periods and churn risk signals
- Net revenue retention and expansion metrics
Preferred qualifications
- Recurring-revenue contracts
- Microsoft AZ-900
- ITIL 4 Foundation
Before any offer we verify your certificates, qualifications, references and right to work in the UK. Security roles also need background screening (BPSS) and may need security clearance.
SOWTK is an equal opportunity employer. We welcome applicants of every background and do not discriminate on any characteristic protected by the Equality Act 2010.